Frequently Asked Questions
Find answers to common questions about pdfLaunch
Yes, absolutely! Your privacy and security are our top priorities. Most tools process files directly in your browser using JavaScript, meaning your files never leave your device. For server-side processing, files are encrypted during transfer (HTTPS), processed immediately, and automatically deleted after completion. We do not store, backup, or access your files.
Yes! pdfLaunch offers a free plan with access to all essential PDF tools. Free users can process files with standard limits. For higher file size limits, priority processing, and advanced features, we offer premium plans. Check our pricing page for details.
We support PDF files and various formats for conversion: JPG, PNG, Word (.doc, .docx), Excel (.xls, .xlsx), PowerPoint (.ppt, .pptx), HTML, and more. Our tools can convert between these formats and PDF seamlessly.
No installation required! pdfLaunch works entirely in your web browser. Simply visit our website, select a tool, upload your file, and process it online. This works on any device - desktop, laptop, tablet, or smartphone.
Processing time depends on the tool and file size. Most operations complete within seconds. Simple tasks like merging or splitting typically take 1-5 seconds. More complex operations like OCR or compression may take 10-30 seconds. Premium users get priority processing for faster results.
Yes! pdfLaunch is fully responsive and works on all devices. You can process PDFs on your smartphone or tablet using any modern browser (Chrome, Safari, Firefox, Edge). The interface adapts automatically to your screen size for optimal usability.
File size limits vary by tool and plan. Free users typically have a limit of 25 MB per file for most tools, and up to 50 MB for compression. Premium users get higher limits (100 MB+) and can process multiple files simultaneously. Check individual tool pages for specific limits.
Yes! We offer a comprehensive REST API for developers who want to integrate PDF processing into their applications. Our API includes all tools available on the website with detailed documentation, code examples, and dedicated support. Contact us for API access and pricing.
Yes, you can cancel your premium subscription at any time with no penalties or hidden fees. Your premium features will remain active until the end of your current billing period. After cancellation, your account will automatically revert to the free plan. No questions asked!
We offer multiple support channels: email support at support@pdflaunch.com, live chat during business hours (premium users get priority), comprehensive help documentation, and video tutorials. Most issues are resolved within 24 hours. Premium users receive priority support with faster response times.
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